Toy Rental FAQ

Toy Rental FAQ’s in detail including How this works, What is Rent the ToyChest, Deliveries, Pickup, etc available on this page

~HOW THIS WORKS~

FIND IT Look through the ToyChest to find which toy or toys you’d like rent. Interested in what kind of toys are available at Rent the ToyChest; how they’re cleaned or wanting to suggest new toys? Check below in TOYS section to learn more.
RESERVE IT Reserve a date for delivery. Rent the ToyChest delivers to neighborhoods of the Greater Seattle area & south Snohomish county. Learn about our policies for reserve a toy(s) and have it delivered to your home below in the DELIVERIES section.
PLAY WITH IT Rent the ToyChest gives three different rental options, choose which rental period works best for your family. We want you to have fun with the toys you’ve rented, but there are some expectations. Make sure you and your child(ren)understand these expectations in the RULES of PLAY section below.
RETURN IT To return, place the toy(s) in the same box they were delivered and Rent the ToyChest picks up on the prearranged day.You want to make sure all the parts, pieces and toys are together ready to go on the scheduled day for pick-up. Review the tips below in the PICK-UPS section.

FAQS

TOYS

What is Rent the ToyChest?

Rent the ToyChest is the online option for renting premium, high quality toys for preschool-aged children (3-5yr).* Our toys foster imaginative play, promote fine and gross motor, sensory, cognitive and emotional development.

What is Aromatheraplay™ dough?

Aromatheraplay™ dough is hand-made, from ingredients found in your own kitchen. Though not recommended, the dough is safe if ingested. Between use dough can be safely stored in the (provided) air-tight, ziplock™ bag in the refrigerator for up to 3 months. Accessories come with Aromatheraplay™ dough to encourage creative play. Accessories are returned, but the dough is yours to keep!WARNING: To avoid danger of suffocation, keep plastic bags away from babies and children.

How are toys cleaned?

In addition to providing high quality toys, in terms of play and learning, our highest priority is to insure the safety and cleanliness of Rent the ToyChest toys. To that end, when toys are returned they go through the following process:

Step 1: Visual inspection
Each toy is examined and each surface wiped down before proceeding to the next step.
Step 2: Cleanse & Sterilize & Disinfect
Depending on the size and type of toy either a high temperature cleaning or disinfecting soak/wipe is used. All dress-up costumes are laundered & pressed, if needed, using eco-friendly processes between every rental.
Step 3: Dry
Following rinsing, toys are wiped down to dry.
Step 4: Inspect
Toys are fully inspected to insure all pieces are intact and in good working order.
Step 5: Packaged
Toys are stored in sealed, reusable containers to stay clean until delivered to your home.

How are toys arranged in the ToyChest?

You can find toys by type (for example, puzzles or games) or if you’d like to create learning environments there are possible themes listed in Enriching Play. Toys are not sorted by gender. It is our belief a quality toy is a quality toy. All Rent the ToyChest toys are chosen to foster imagination, creativity, language development and social engagement.

What if I can’t find a toy in the ToyChest?

If you can’t find a specific toy, please let us know! Fill out the form in Reach Out and we will do our best to accommodate. We are always looking to improve our service and selection.

What is included in Rent the ToyChest rentals?

After you’ve placed your order you’ll receive, via email ‘product cards’, for every rented toy outlining product description and materials as well as directions if renting a game. Each product has its own toy bag or box for ease of storage.

Are batteries provided with rentals?

Batteries are included with your rental. Most of our toys though do not require batteries as they are powered by your child’s imagination! However you may need to change the batteries out during your rental.

Will I receive the exact toy shown on the website?

Rent the ToyChest carries high quality toys that will spark your child’s imagination for creative play. By and large, the toy your child receives will be the same as pictured on the website. There could be times when the colors or materials vary, but at all times the toy received will be of a like kind and quality of the item pictured.

DELIVERIES

Where does Rent the ToyChest deliver?

Currently, Rent the ToyChest delivers within King county and south Snohomish county in Washington State Monday through Friday. We plan to expand our service to other areas so check back often!

How long is a rental period?**

Options for rentals are 1 week, 2 weeks, and 3 weeks. It is recommended the rental period includes a weekend for maximum use and and enjoyment. The rental period starts on the date your order is delivered.
**Corporate rentals are available, please use the contact us form**

What is the delivery fee?

All rentals require a signature upon delivery verifying the accuracy of the delivery to the order. Delivery fees vary depending on location. Deliveries are made between 9am-4pm. You may opt to narrow the delivery time to morning, 9am-noon, or afternoon, 1-4pm for an additional fee of $3.00. An additional travel fee may apply for deliveries made to the outer limits of King County.
*subject to change*NOTE: Orders totaling $75 or more (before tax) are eligible for free delivery and pick-up.

Can I book toys in advance?

Yes, but please understand ALL rentals happen on a first-come, first-serve basis regardless of the rental period.

When does the rental period start?

The rental period begins on the date your order is delivered.

How fast can I expect to receive my toys?

You can expect to receive the toys on your selected delivery date. Note, however, when scheduling your delivery there is minimum period of 2 business days from the date you placed your order for deliveries to be fulfilled. Additionally, orders placed after 5pm M-F are processed the next business day.

What if I need a rental extension?

A few days before your rental period ends, you will receive an email reminder. If you want to keep the toys longer, send us an email.
If there hasn’t been an advanced rental placed on the toy(s) a new order will be processed. The rental fee will be processed on the new ‘start’ date.

Are there any other charges or fees?

See below under FEES.

RULES of PLAY

How should the rented toys be handled?

It is your responsibility to insure Rent the ToyChest toys are treated gently and used appropriately.

What if I’m missing a toy’s part?

If you are missing a toy’s part, refer to the ‘product cards’ send to assist in your search. Please contact Rent the ToyChest to let us know. After you’re rental period has expired, if the part is still missing you will be assessed a missing parts fee equal to a 2 week rental period for that item. If the part is still missing after 7 more days an additional, replacement fee will be assessed depending on whether the toy rented has parts that can be purchased singly–for example–wooden blocks, or if the part is integral to the toy as in a puzzle. If the part(s) have been found an additional delivery/pick-up fee will be assessed.

What happens if a toy breaks during the rental period?

Rent the ToyChest rents premium, high quality toys and expects each toy to be return in the same condition it was received. If a toy is damaged or broken during a rental period, we will determine the extent of the damage and charge a replacement fee shown in the invoice. The replacement fee is in addition to the charge for the original rental period.

PICK-UPS

How are toys returned?

Replace rented toys in the bags and boxes they came in–be sure to check all parts and pieces are included–Rent the ToyChest will return for pick-up on the pre-arranged day.

Is there a pick-up fee?

Yes, the fees for pick-up are at the same rate as for delivery. The FEES section below discusses all charges and fees.
NOTE: Orders totaling $75 or more (before tax) are eligible for free delivery and pick-up.

Do I need to keep the packaging the toy(s) came in?

Yes. A toys rented should be returned in their original packaging be that bags, containers or boxes. If a toy is returned without its corresponding bag, container, box or wrapping, you will be charged for the retail cost of its replacement.

Do I have to clean the toys before returning them?

Yes. It is the responsibility of the customer to return the toys to us in their original, clean condition. Rent the ToyChest will do the sanitizing once the toys are returned, but it is expected any stickiness and/or dirty fingerprints would be wiped off surfaces with disinfecting wipes.
The exception: Dress-up costumes will be laundered by Rent the ToyChest. IF a costume is soiled/stained permanently a replacement fee equal to the retail cost will be charged.

FEES

What time period is covered by the rental fees?

The fees indicated on the website reflect the cost for 1 week rental. Additional rental periods are available for 2 or 3 week lengths with the rental fee adjusted accordingly:
1 week rental fee is increased by 50% for the 2 week rental period;
1 week rental fee is increased by 75% for the 3 week rental period.

Can I cancel my order?

You may cancel/change your order free of charge up to 24 hours after your rental. If you cancel your order after that a $10.00 re-stocking fee will apply. If you’re cancellation occurs while delivery is en route you will be assessed $20.00.

What are the delivery & pick-up fees?

All rentals require a signature upon delivery verifying the accuracy of the delivery to the order. Delivery fees vary depending on location. Deliveries are made between 9am-4pm. You may opt to narrow the delivery or pick-up times to morning, 9am-noon, or afternoon, 1-4pm for an additional fee of $3.00. An additional travel fee may apply for deliveries made to the outer limits of King County.
*subject to change*NOTE: Orders totaling $75 or more (before tax) are eligible for free delivery and pick-up

What forms of payment do you accept?

Rent the ToyChest accepts all major credits cards.

Does Rent the ToyChest offer any other services?

Yes, consultations are available to create learning spaces that fit your home/budget and can include options such as photo and fabric visuals, backboards to separate tables/desks, sensory tubs, science centers, library/listening centers, writing table, arts & crafts, blocks and dramatic play. Learning spaces can be changed weekly, bi-monthly, monthly or quarterly as your child’s interest and/or family budget allows. Interested? Fill out the Contact Us form.

Refer to Terms & Conditions for a full description of our policies.
Our Privacy Policy describes what information we collect and how we use it.