Amendments to Terms & Conditions
Play & Grow reserves the right to make changes to the Terms & Conditions from time to time, at its own discretion, without prior notice.
Play & Grow has, as one of its services, an online option for renting premium, high quality toys for preschool-aged children (3-5yr) with some infant & toddler-friendly toys. Our toys foster imaginative play, promote fine and gross motor, sensory, cognitive and emotional development.
How it works:
Before the decides to place an order, we expect him/her to have carefully read these Terms & Conditions in full. If you disagree with the Terms & Conditions, then you should not go ahead with the rental request. If you agree, however, then you can do the following:
1. Create your toys list with as many toys as you would like to rent.
2. If you want to place an order, select toys to be rented from your list, decide on the length of your rental
period and click “Your ToyChest”.
3. Select delivery date. Your pick-up date will be at the end of your rental period. You have the option to narrow the
delivery and pick-up times for an additional fee (see below).
4. You will be asked to provide contact information such as your address, phone number and email address.
Payment is made via a major credit card.
5. Toys will be delivered as selected. Delivery fees vary depending on location. Deliveries are made between 9am-4pm. You may opt to narrow the delivery time to morning, 9am-noon, or afternoon, 1-4pm for an additional fee of $3.00. NOTE: A text or call is also given so that, in effect, your delivery window is narrowed to an hour or less. Upon delivery customers are required to sign for their delivery–verifying and confirming the toys they are receiving are in good working condition and match their order before the delivery team leaves.
6. Keep the toys for the rental period you chose, they will be picked up at the conclusion of the rental period.
7. An adult is required to be present for the pick-up team. Customers are required to verify the toy(s) are all accounted for and are being returned in the condition they were delivered.
8. If you would like to keep them longer please contact us for an extension. If there hasn’t been an advanced rental
placed on the toy(s) a new order will be processed. The rental fee will be processed on the new ‘start’ date.
9. Note that “the rental date” starts from the day the toys are delivered.
Toys can be rented by customers for a 1, 2, or 3 week period. If you have a special time length request, please let us know and we will work it out for you.
10. The toys rented are solely for private and personal use and must not be used in a commercial situation, unless agreed to previously with Play & Grow. Corporate rates will apply. Contact us to discuss details.
11. Customers will use toys only for and in accordance with their intended use and pursuant to any instructions provided therewith. Note: In the description for each toy an age is listed as the ‘safe age’ for a child to play with the toy. Use and/or play of toys rented from Play & Grow are to be under appropriate supervision at all times; to prevent any injuries from occurring or misuse of toys. Additionally, some toys/accessories are delivered in plastic bags. To avoid suffocation, keep plastic bags away from babies and young children.
IT IS EXPECTED AND UNDERSTOOD CHILDREN WILL BE PROPERLY SUPERVISED.
12. Play & Grow carries high quality toys that will spark your child’s imagination for creative play. By and large, the toy your child receives will be the same as pictured on the website. There could be times when the colors or materials vary, but at all times the toy received will be of a like kind and quality of the item pictured.
13. In no event will Play & Grow or any member of their families be held responsible for any damage, loss or injury caused by or arising out of the use of any toys or packaging supplied to the customer.
14. Full right, title and ownership of the toys will at all times remain vested with Play & Grow.
Our toys are rented for a period of 1, 2, or 3 weeks. Play & Grow reserves the right, at its sole discretion, to amend the rental fees of toys and services from time to time without prior notice.
By using Play & Grow service, you are expressly agreeing that we are permitted to charge you for the rental and any rental extensions. Additional charges you may incur will be, but are not limited to, damaged toys, toys that are returned very dirty, toys with missing pieces or customer not available during delivery/ pickup. Payments are required at the time of reservation. Play & Grow allows for payment via a variety of major credit cards.
Delivery and Return of Rented Toys
Delivery and return of toys is done by the Play & Grow team member(s) according to dates (and optional times) pursuant to rental periods. The customer is responsible for checking and confirming that the toys they are receiving are in good working condition before the delivery team leaves; similarly the customer is responsible for checking and confirming that all the toys they are returning are complete and in the same condition as received before the pick-up team leaves.
Play & Grow reserves the right to process orders, allocate toys and schedule deliveries and pickups to and from our customers in any manner that we, at our sole and absolute discretion, determine unless previously arranged with the customer.
• Orders are processed Monday to Friday. Orders received after 5 PM will be processed on the next business day.
• Orders are delivered from Monday to Friday with the following exceptions: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, Boxing Day.
• Note: Minimum delivery period is 2 business days from the date of your rental order.
You may cancel/change your order free of charge 24 hours before your delivery date. Play & Grow will not guarantee the fulfillment of changed orders, if modified less than 24 hours before the delivery date. If you cancel after 24 hours of your order, a fee of $25 will apply. A $15 re-stocking fee is assessed on any orders changed after 24 hours.
NOTE: WE DO NOT PROVIDE REFUNDS OR GIVE CREDITS FOR ANY PARTIAL-RENTALS OR FOR TOYS NOT PLAYED WITH OR USED.
Returning Rented Toys
At the conclusion of your rental period, a Play & Grow team member(s) will return to pick up the toys. As with deliveries, if you’d like to narrow the time of pick-up that is an option for an additional fee.
A couple of days before pick up, you will receive an email reminder of your scheduled date. If the toy rented is not made available for pick up, an additional pick-up fee will be assessed to the customer.
A daily late return fee of 15% of your order will apply if the pick-up time is not met. The late return fee starts on the date after the pick-up day noted on the order.
The customer is responsible for checking and confirming that all the toys they are returning are complete and in the same condition as received before the pick-up team leaves. The pick-up team has the discretion to check all toys at pick-up time for any damage or cleanliness. Please be prepared to wait when you are returning the toys.
All toys rented out in bags, containers or boxes, should be returned in their original packaging unless it is shrink wrapped. If a toy is returned without the respective bag, container or box, the customer will be charged for the retail cost of a new box, container, bag or wrapping for the toy at pickup time.
All toys rented out to customers are cleaned and sanitized beforehand. It is the responsibility of the customer to return the toys to us in their original, clean condition. However, dress-up costumes do not need to be laundered before returning and carpets only need to be vacuumed thoroughly.
A couple of days before your rental period ends, you will receive an email reminder. If you want to keep the toys longer, send us an email. If there hasn’t been an advanced rental placed on the toy(s) you can begin a ‘new’ order. The rental fee will be processed on the new ‘start’ date.
Toy Care Policy
Treating our toys gently and keeping them in the best possible shape is an essential part of Play & Grow’s Toy Care Policy. Customers must adhere to the following:
1. Play & Grow toys are not for in-water use.
2. Do not allow your children to handle the toys while eating or with food in their hands.
3. Unless specifically noted Play & Grow toys are not for use in mud, sand or dirt.
4. Customers are to wipe down any toys with visible debris (i.e. sand, Aromatherplay™, dirt, etc.) before returning the toys to Play & Grow.
NOTE: It’s the responsibility of the customer to return the toys to us in their original, clean condition. Any toy that is returned heavily soiled (i.e. smeared with jelly, ketchup, etc. or corroded with sand or dirt) may result in an additional cleaning fee of $10 per soiled toy at Play & Grow’s sole discretion. If Play & Grow is unable to get any toy returned by a customer clean enough to be rented again, the customer will be charged for the full replacement value.
The customer is responsible to examine the toy(s) on delivery to insure the order is complete and all pieces and/or parts are included.
Play & Grow rents out high quality toys and expects each toy to be returned in working order. If a toy is damaged or broken during a rental period, we will determine the extent of the damage and charge a replacement fee.
The replacement fee is in addition to the charge for the original rental period.
If you are missing a toy’s part, refer to the ‘Product Cards’ emailed to you to assist in your search. Additionally, please contact Play & Grow to let us know. After your rental period has expired, if the part is still missing, you will be assessed a missing parts fee equal to a 1 week rental period for that item. If the part is still missing after 7 more days an additional, replacement fee will be assessed depending on whether the toy rented has parts that can be purchased singly–for example–wooden blocks, or if the part is integral to the toy as in a puzzle. If the part(s) have been found an additional delivery/pick-up fee will be assessed.
Cleaning of Toys
Play & Grow takes the health and safety of your children very seriously. Between rentals toys are cleaned and sanitized. We try to minimize our impact on the environment with the cleaning products we use while still insuring the health and safety of our young customers. Over time there will be some wear-and-tear on the toys as they will not be brand new toys, but it is still the responsibility of the customer to return the toys to us in their original, clean condition.
Disclaimers of Warranties and Limitations on Liability
Play & Grow SERVICE, INCLUDING ALL FEATURES ASSOCIATED THEREWITH, THE website AND ITS CONTENTS ARE PROVIDED “AS IS” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND AND WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO Play & Grow SERVICE, THE website AND ITS CONTENTS. We assume no liability or responsibility for any errors or omissions in the content of Play & Grow website, any failures, delays, or interruptions in the availability of toys, delivery of any content contained on Play & Grow website, any losses or damages arising from the use of the content provided on Play & Grow website, or Play & Grow service. TO THE EXTENT ALLOWABLE BY LAW, WE AND OUR LICENSORS DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, INCLUDING, FOR EXAMPLE, WARRANTIES OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. In addition, we do not represent or warrant that the information accessible via our site is accurate, complete or current. We do not represent or guarantee that your use of the service will be free from loss, corruption, attack, viruses, interference, hacking, or other security intrusion and we disclaim any liability with respect thereto. No oral or written information or advice given by us or our authorized representative shall create a warranty or otherwise constitute a representation binding upon Play & Grow or its affiliated parties. In no event shall Play & Grow, its directors, officers, or employees be liable (jointly or severally) to you for personal injury or any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, profits, business interruption or any other commercial damages or loss, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of Play & Grow website, its contents or our toys rental service, including any features associated therewith.
Standard Hold Harmless Agreement
FOR GOOD AND VALUABLE CONSIDERATION, the customers of Play & Grow jointly and severally agree to indemnify and hold harmless Play & Grow and all employees therein from any claim, action, liability, loss, damage or suit, arising from the following: Any injury incurred by broken or whole toys received from Play & Grow and any corruption on any electronics used to access Play & Grow website.
Use of Information Submitted
Play & Grow, is free to use any comments, information, ideas, concepts, reviews, or techniques or any other material contained in any communication you may send to Play & Grow (“Content”), including, without limitation, responses to questionnaires or through postings to the Play & Grow website without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving the Play & Grow website or other websites. Furthermore, by posting any Content on our site, submitting Content to us, or in responding to questionnaires, you grant us a perpetual, non-exclusive, royalty-free irrevocable license and right to display, use, reproduce or modify the Content submitted in any media, software or technology of any kind now existing or developed in the future. Please note Play & Grow does not accept unsolicited materials or ideas for use or publication, and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to Play & Grow. Should you send any unsolicited materials or ideas, you do so with the understanding no additional consideration of any sort will be provided to you, and you are waiving any claim against Play & Grow and its affiliates regarding the use of such materials and ideas, even if material or an idea is used that is substantially similar to the idea you sent. In light of operational constraints, Play & Grow is unable to return any personal toys, CDs, DVDs or other items inadvertently or otherwise submitted to Play & Grow. We apologize for any inconvenience and encourage you to be careful in returning items to us. By becoming a Play & Grow customer, the customer grants Play & Grow sole ownership of any correspondence between the parties for Play & Grow’s use at its sole discretion.
Your Conduct on the Play & Grow Website
By accessing the Play & Grow website, you agree to use Play & Grow’s service, including all features associated therewith, the website and its content in accordance with all applicable laws, rules and regulations. In addition, you agree not to upload, post, email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment associated with the Play & Grow website. You also agree not to interfere with the servers or networks connected to the Play & Grow website or to violate any of the procedures, policies or regulations of networks connected to the Play & Grow website. You also agree not to impersonate any other person while using the Play & Grow website, conduct yourself in a vulgar or offensive manner while using our service, or use the Play & Grow web site for any unlawful purpose.
Right to Terminate
We reserve the right to terminate or restrict your use of our service, without notice, for any or no reason whatsoever. Unless otherwise specified, the content on the Play & Grow website is for your personal and non-commercial use. You may not download, modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from, the Play & Grow website without our expressed written consent.
Links to Other Sites
The Play & Grow web site has some hyperlinks and banners to other websites that are not controlled by, or affiliated with, Play & Grow. In addition, other Websites may link to the Play & Grow website. Play & Grow has not reviewed these websites and is not responsible for the content or privacy policies of these websites. The Play & Grow website contains links to sites operated by third parties whose policies regarding the handling of personal information may differ from ours. While we endeavor to associate with reputable sites, Play & Grow cannot be responsible for the information handling practices of these other sites.
Amendments to This Policy
As we update and expand our services, we will from time to time make changes to this policy without prior notice. You should therefore check the policy regularly for any updates that will have been made. Like our Terms & Conditions, of which this policy is a part, your use of the Play & Grow website or continued use of our service means that you agree to be bound by such changes.
Play & Grow and other www.PlayAndGrow.com graphics, logos, page headers, button icons, scripts, and service names are trademarks of Play & Grow. Play & Grow trademarks and trade dress may not be used in connection with any product or service that is not Play & Grow, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Play & Grow. All other trademarks not owned by Play & Grow or its affiliates that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Play & Grow or its affiliates.